Frequently Asked Questions
Dial-up
Dial-Express
Dial-up
Q. What is DRN's Dial-up Internet service?
A. DRN Dial-up Internet provides an on-demand connection to the Internet at speeds up to 56kbps (Kilobits
per second). When Internet access is needed, yor computer will call our digital, high-capacity modem bank
and log-into the Internet. While using your Dial-up Internet connection, you will not be able to receive or
make any telephone calls. Any inbound calls will either get a busy signal, or go directly to your DRN
voicemail box. This service is available through-out our servng teretory and is not location limited. This
means that if you are a mobile user and have DRN Dial-up Internet service, all you need is a phone line to
make a local call, in our serving area, to use this service.
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Q. What equipment do I need for DRN Dial-up Internet service?
A. To utilize the DRN Dial-up Internet Service, you will need a v.90 compatible dial-up modem. Nearly all
new computer modems meet, or exceed, the v.90 standard. Please check with your computer manufacturer to
ensure your modem meets this standard.
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Q. What phone numbers should I dial to connect to the DRN Dial-up Service?
A. Following is the list of dial-up numbers:
| Location(s) |
Local
Dial-up
Number* |
| Ashley, Nelvik, Venturia, Lehr, Wishek and Zeeland |
288-9000 |
| Ellendale, Forbes, Merricourt, Fullerton and Guelph |
349-9000 |
| Milnor, Forman, Gwinner |
427-9000 |
| Edgeley and Jud |
493-9000 |
| Kulm and fredonia |
647-9000 |
| LaMoure, Dickey, Marion and Verona |
883-9000 |
| Oakes and Crete |
742-9000 |
| Litchville and Kathryn |
762-9000 |
| Fort Ransom |
973-9000 |
| Lisbon |
683-9000 |
* It is your responsibility to ensure the number you are calling is a local call. DRN will not be
responsible for long distance charges if you connect using a long-distance number.
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Q. How can I make my dial-up faster?
A. DRN uses industry leading dial-up access equipment to provide a stable and
functional Internet dial-up service. Our primary goal is to provide stability
and reliability for the Internet connection. Our equipment is engineered to
provide service at up-to 56.6 kilobits per second (kbps or k). Depending on
several conditions (including phone line condition, inside wiring condition,
modem type and PC software) your connection will vary in speed.
If your connect speeds are good (between 36.6k and 56.6k), and are having a
slow experience, you may want to run a speed test (http://speedtest.drtel.net ) to determine
if the problem is the connection or your PC. If the speed test results are lower
than you believe they should be, or if you are unable to get reasonable connect
speeds (your connect speed is under 36.6k), please contact our Internet
technical support for assistance.
Also, you are getting a good connect speed and would like a faster
connection, you may want to look into one of our high Speed solutions.
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Q. What should I do before contacting support?
A. Before contacting support with a connectivity problem, there are a few things
you should do to expadite your support.
- The first thing you should do is shutdown any programs on your computer that
are not necesasary to your Internet connection (word processors, spreadsheets,
Games, etc...) and attempt to connect again.
- If the problem persists, you should reboot your computer and try again.
- If the problem persists, double check your username and password. It is a
good idea to completely delete the entire username and password and re-enter
them. Be sure you do not have caps-lock on, or have num-lock on if using a
laptop.
- If the problem persists, please make note of the error message you are
getting before calling support so they can more quickly and accurately solve the
issue for you.
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Dial-Express
Q. What are the Internet Browser requirements?
A. Browser - Internet Explorer 5.01 or higher, or Netscape versions 4.07 through 7.0. Supported Operating Systems - Windows 98, ME, 2000, XP, NT 4.
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Q. How does it work?
A. Dial Express compresses the data being sent to you resulting in more data traveling over the same dial-up connection you had before.
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Q. What are advantages of the ad suppression?
A. Dial Express performs ad suppression: it recognizes and removes banner ads and other advertising from each page. This accelerates page loading, eliminates annoying distractions and protects your privacy from online advertisers.
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Q. How much faster will my connection be?
A. Connection and download speed depend on your modem speed, current phone line conditions, computer performance and configuration. It can also depend on the amount of data you download and on internet traffic as well. On average, you should expect up to 5x faster browsing speed.
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Q. How do I install the service?
A. A DRN Customer Service representative will activate the Dial Express service for your account and email you the information you need to install Dial Express. You will need to download a file and install it with an access code.
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Q. How do I cancel the service?
A. Users may cancel the service at any time by emailing customerservice@drtel.net or calling DRN Customer Service – 1-877-559-4692. A minimum of one month service is required when you request the service.
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Q. How do I disable Dial Express?
A. Right click the Dial Express icon on your taskbar and select "Disable." Dial Express will be disabled until you select to enable it again.
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Q. Can I use it when I travel?
A. Dial Express is ideal for laptop travelers. Our software solution allows the fastest Internet connection from any remote dial-up connection anywhere, anytime. (Please note while traveling outside the DRN service territory long distance charges will apply)
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Q. Will I be bombarded with banner ads?
A. No. The Dial Express software is dedicated to eliminating banner ads, pop-ups, and pop-under ads.
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Q. May I use Dial Express on multiple machines?
A. You need a separate account for every PC, using Dial Express.
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Q. How is Dial Express related to DSL?
A. Dial Express is not DSL, but it accelerates your Internet connection to the speeds that mirror those in DSL range.
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Q. Are downloads, streaming media and games accelerated too?
A. In some cases, yes. For the majority of Internet users, Dial Express will accelerate only web pages loading (text, images and animations), web based mail, e-mail (embedded images and animations).
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Q. How do I see how much disk space is on my computer?
A. On your desktop double click on "My Computer", next right click on the C:/Drive, and left click on "Properties." Here you will see how much disk space you have available.
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Q. How do I know how much RAM is on my computer?
A. On your desktop or in explore right click on "My Computer", left click on "Properties" under the "General" tab you will see how much RAM your computer has.
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Q. What should I do before contacting support?
A. Before contacting support with a connectivity problem, there are a few things
you should do to expadite your support.
- The first thing you should do is shutdown any programs on your computer that
are not necesasary to your Internet connection (word processors, spreadsheets,
Games, etc...) and attempt to connect again.
- If the problem persists, you should reboot your computer and try again.
- If the problem persists, double check your username and password. It is a
good idea to completely delete the entire username and password and re-enter
them. Be sure you do not have caps-lock on, or have num-lock on if using a
laptop.
- If the problem persists, please make note of the error message you are
getting before calling support so they can more quickly and accurately solve the
issue for you.
Return to FAQ List