Frequently Asked Questions
Q. What is DRN's High-speed Internet service?
A. DRN high-speed Internet provides a dedicated connection to the Internet that can be up to 100 times faster
than dial-up Internet service. Using ADSL and fiber-to-the-home technology, DRN provides High-speed Internet
to our entire service teritory. DRN has also deployed several technologies to reach customers that normally
would not be able to get high-speed Internet services due to their remote locations.
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Q. What equipment do I need for DRN High-speed Internet service?
A. There are several In all conditions you will need an Ethernet yes, you will need an Ethernet card
installed in your computer. You may not need an Ethernet card in your computer if you are providing a
wireless network within your home or business. You may also use an adapter to connect an Ethernet interface
to the USB port on your computer.
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Q. Can I use my Dial-up Internet modem for High-speed Internet service?
A. No, a dial-up modem is based on entirely different technology in comparison to
our High-speed Internet services. In situations where a modem is needed, you
will need a modem that is specific to the technology used to provide your
service. DRN Customer care representatives can easily help you choose the right
modem.
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Q. I have a router (or wireless router); do I still need a modem for my High-speed Internet connection?
A. This will depend on your location which determines the type of service used to supply your High-speed
Internet Connection. If a modem is required, you may still use your router (or wireless router). Many of
the routers sold today are misleadingly labeled as DSL or Broadband routers. Although these routers will
work great at sharing your service throughout your home, and are fine for connection types that don't require
a modem, they rarely have a modem built in.
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Q. Why does my connection seem to be slow?
A.
There are several possible reasons your Internet connection may appear to be
slow. The first thing you should do is to run a speed test (http://speedtest.drtel.net ) to determine
if the problem is the connection or your PC. If the speed test results are good,
then the problem should be internal to your PC. There may be software running
that is interfering with your Internet connection in a way that causes the
system to respond slowly, which makes your Internet experience appear to be
slow.
If the speed test results are lower than you believe they should be, please
contact our Internet technical support for assistance.
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Q. What should I do before contacting support?
A. Before contacting support with a connectivity problem, there are a few things
you should do to expadite your support.
- The first thing you should do is shutdown any programs on your computer that
are not necesasary to your Internet connection (word processors, spreadsheets,
Games, etc...) and attempt to connect again.
- If the problem persists, you should reboot your computer and try again.
- If the problem persists, you should reboot any equipment used to provide
your Internet service as follows:
a. If you have a network,
reboot any internal network equipment and ensure correct operations before
proceeding.
b. Reboot any firewalls or DSL routers. After
the device has fully rebooted, check to see if service is
restored.
c. Reboot your DSL modem (if you are on a DSL
connection). After the device has fully rebooted, check to see if service is
restored.
- If the problem persists, please make note of the error message you are
getting before calling support so they can more quickly and accurately solve the
issue for you.
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