Frequently Asked Questions
Q. How do I login to my Junk Mail Manager quarantine?
A. You can login to your quarantine by using the My Account section of this site. Under "Junk Mail Manager" enter your complete DRN e-mail address and password.
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Q. How will I know what messages Junk Mail Manager has caught?
A. Spam messages caught by the Junk Mail Manager filtering system are directed to
your quarantine. You will receive summary messages that will list the contents
of your quarantine and allow you to deliver the message, and/or mark the sender
as allowed (adding them to your white list). You can also login to the Junk Mail Manager interface to view your
quarantine.
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Q. What is the Allowed Senders list?
A. The Allowed Senders list is a list of e-mail addresses, or e-mail domains, that are considered to be "good." The list is used to provide a list of senders who can bypass filtering. This allows the user to specify known good sender e-mail addresses and domains. This list is also commonly called a "white list."
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Q. What is the Blocked Senders list?
A.
The Blocked Senders list is a list of e-mail addresses, or e-mail domains,
that are considered to be "bad." The list is used to provide a list of senders
who are treated as spam even if the filter doesn't classify the message as spam.
This allows the user to specify known bad sender e-mail addresses and domains.
This list is commonly called a "black list."
IMPORTANT NOTE: This is not a tool for blocking most
spammers. Spammers continually change the email address they are sending mail
to, and the address they use in the from field, to circumvent such tactics. Even
with no entries in the Blocked Senders list, the regular Junk Mail Manager
filters are effective enough to identify almost all spam.
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Q. What are Allowed Mailing Lists?
A. The Allowed Mailing Lists system allows users to specify valid to addresses for messages sent to a mailing list. It is common for mailing lists to not put the actual recipient in the to field of the message and the from address will be the actual person who sent the message to the list. This will make using the Allowed Senders list impossible as you would have to put in each member of the mailing list into the Allowed Senders list.
Putting a single entry in the Allowed Mailing Lists system allows you to accept all mail sent to the to address of the mailing list so that all mailing list posts will be allowed through without spam blocking.
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Q. How do I change/view my Approved Senders, Approved Mailing Lists or Blocked Senders lists?
A. You will need to login to the Junk mail manager to
directly modify the lists. After logging into the Junk Mail Manager, click on
either the Allowed Senders, Blocked Senders, or Allowed Mailing Lists link.
There will be box for you to enter the e-mail address or domain you want to add
to the list. You can also remove addresses from any list by checking the entry,
or entries, you want to delete, clicking the "Remove" button, then confirming
the remove by clicking on the "Remove" button again on the confirmation page.
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Q. How do I get messages from my quarantine delivered to my inbox?
A. By default, Junk Mail Manager will send summaries on a daily basis. The summary
will have a table of any messages quarantined since the previous summary
message. The table's first two columns are Deliver and Approve. Clicking on the
deliver icon will cause that specific message to be delivered to your inbox.
Clicking on the Approve icon will deliver the message as well as add te from
address of the message to teh Allowed Senders list.
Another way to deliver
messages is to login
to your Junk Mail Manager qarantine and deliver the messages.
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Q. How do I modify when I receive my Junkmail Summary?
A. You will need to login to the Junk mail manager to modify the summary message delivery settings. After logging into the Junk Mail Manager, click on the Sumaries link. You then will have the opportunity to change how often you receive your junk mail summaries and whether or not you receive an empty summary (A summary when no new messages have been quarantined). Simply change these items to match your preferences and click the "Set" button.
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